Store Policy
At Connecting Bridges Publishing, we are committed to providing you with a transparent, secure, and professional purchasing experience. This page outlines our policies regarding customer care, privacy and safety, wholesale inquiries, and accepted payment methods.
Customer Care
Your satisfaction and trust are important to us. We're here to support you throughout your purchasing experience.
Contact Us
For questions, concerns, or assistance with your order, please contact us at:
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Phone: 800-254-4036
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Response Time: We typically respond to inquiries within 2-3 business days
What We Can Help With:
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Order status and tracking inquiries
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Questions about our books and upcoming releases
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Damaged or defective book replacements
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Wholesale and bulk order inquiries
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Author event and speaking engagement requests
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General questions about Connecting Bridges Publishing
When Contacting Us, Please Include:
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Your full name
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Order number (if applicable)
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Email address used for your order
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Detailed description of your inquiry
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Photos (if reporting a damaged or defective product)
Order Status & Tracking
All customers receive two emails:
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Order Confirmation – Sent immediately after purchase
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Shipping Confirmation – Sent when your order ships, including tracking information (for trackable shipping methods)
If you haven't received your order within the estimated delivery timeframe, please contact us with your order number and we'll investigate immediately.
Our Commitment to You
We stand behind the quality of our books. If you receive a damaged or defective product, we will send you a replacement at no additional cost. We believe every reader deserves a quality book experience, and we're here to make it right.
Privacy & Safety
Connecting Bridges Publishing takes your privacy and security seriously. We are committed to protecting your personal information and ensuring a safe shopping experience.
Data Collection & Use
When you purchase from Connecting Bridges Publishing, we collect only the information necessary to fulfill your order:
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Name and shipping address
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Email address for order communications
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Payment information (processed securely through our payment partners)
How We Use Your Information:
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To process and fulfill your book orders
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To send order confirmations and shipping notifications
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To respond to customer service inquiries
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To send occasional updates about new releases and events (only if you opt-in)
What We DON'T Do:
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We never sell, rent, or share your personal information with third parties for marketing purposes
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We never store your complete credit card information on our servers
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We never send unsolicited marketing emails unless you've specifically subscribed to our newsletter
Secure Payment Processing
All payment transactions are processed through secure, industry-standard payment processors. Your credit card information is encrypted and transmitted securely. Charges will appear on your credit card statement as LIGHTNINGSRC/INGMSPK for orders processed through our primary fulfillment partner.
Newsletter & Communications
If you subscribe to our newsletter, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email we send. We respect your inbox and typically send updates only when we have meaningful news to share about new releases, author events, or special offers.
Cookies & Website Data
Our website may use cookies to improve your browsing experience. These cookies help us understand how visitors use our site so we can make improvements. You can disable cookies in your browser settings at any time.
Data Protection
We maintain reasonable physical, electronic, and procedural safeguards to protect your personal information. However, no internet transmission is 100% secure, so we cannot guarantee absolute security of information transmitted through our website.
Your Rights
You have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information
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Opt-out of marketing communications at any time
To exercise these rights, please contact us at publisher@connectingbridgespublishing.com.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Questions About Privacy
If you have questions about how we handle your information, please contact us at publisher@connectingbridgespublishing.com.
Wholesale Inquiries
Connecting Bridges Publishing partners with bookstores, libraries, educational institutions, and organizations to bring diverse voices to readers everywhere. We welcome wholesale inquiries and bulk orders.
For Bookstores & Libraries
Our titles are available through Ingram Book Company, one of the world's largest book distributors, making it easy for you to order our books through your existing wholesale accounts.
How to Order:
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Visit ingramcontent.com and click on "Retailers" or "Libraries"
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Click "Get Started" and follow the registration instructions
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Once registered, search for our titles by ISBN or by "Connecting Bridges Publishing"
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Place your order through Ingram's standard ordering system
Our Titles Include:
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Talking to Black People: An Exploration of Black Culture & Everything You Wish You Knew by Tunde Gbotosho
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Additional titles coming soon
Wholesale Terms:
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Trade Discount: We offer competitive wholesale discounts to ensure our books are accessible to bookstores and libraries
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Returnable Status: Our titles are available with returnable options to minimize your risk
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Print-on-Demand: Books are printed fresh when ordered, ensuring quality and availability without requiring large inventory investments
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Delivery: Orders typically print and ship within 2-3 business days through Ingram's efficient fulfillment network
Already Have an Ingram Account?
Simply search for our titles in your Ingram ordering system using our publisher name "Connecting Bridges Publishing" or by ISBN.
Bulk Orders & Special Requests
For bulk orders of 25+ copies, educational adoption requests, book club bundles, or custom arrangements, please contact us directly:
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Subject Line: "Wholesale Inquiry" or "Bulk Order Request"
Please Include:
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Your organization name and type (bookstore, library, school, etc.)
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Quantity and title(s) you're interested in
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Intended use (retail, classroom adoption, event, etc.)
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Preferred delivery timeframe
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Any special requirements or questions
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We'll respond within 1-2 business days with pricing, availability, and shipping information.
Author Events & Book Signings
Interested in hosting author Tunde Gbotosho for a book signing, reading, or speaking engagement at your bookstore, library, or institution? We'd love to explore partnership opportunities! Contact us at publisher@connectingbridgespublishing.com with your event proposal.
Educational Institutions
We offer special considerations for educational institutions adopting our books for classroom use. Contact us to discuss volume discounts, examination copies, and desk copies for instructors.
Payment Methods
Connecting Bridges Publishing accepts multiple secure payment methods for your convenience.
Accepted Payment Methods:
Credit Cards
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Visa
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Mastercard
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American Express
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Discover
Debit Cards
All major debit cards with Visa, Mastercard, American Express, or Discover logos
Prepaid Cards
Prepaid debit cards and gift cards (Visa, Mastercard, American Express, Discover)
PayPal
We accept PayPal for secure, convenient checkout
Payment Security
All transactions are processed through secure, PCI-compliant payment processors. Your payment information is encrypted and protected using industry-standard security protocols. We never store your complete credit card information on our servers.
Billing Information
Charges from Connecting Bridges Publishing orders will appear on your statement as:
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LIGHTNINGSRC/INGMSPK (for US orders)
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LIGHTNING SOURCE (for UK orders)
This is our fulfillment partner who processes the payment on our behalf.
Sales Tax
Sales tax is automatically calculated and applied at checkout based on your shipping address, in accordance with state and local regulations. We are required by law to collect applicable sales tax and cannot process tax-exempt orders through our direct sales links.
Currency
All prices are listed in US Dollars (USD). We currently ship within and outside the United States.
Order Total Breakdown
Your order total includes:
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Book price (list price or any applicable discount)
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Shipping cost (based on selected shipping method)
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Applicable sales tax (based on delivery location)
Payment Authorization
When you place an order, your payment method will be authorized immediately. The charge will be processed when your order is prepared for shipment, typically within 1-2 business days.
Failed or Declined Payments
If your payment is declined, please:
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Verify your billing information is correct
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Ensure sufficient funds or credit are available
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Contact your bank or card issuer if the problem persists
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Try an alternate payment method
For assistance with payment issues, contact us at publisher@connectingbridgespublishing.com.
Refund Policy
Due to the print-on-demand nature of our business model, we do not offer monetary refunds. However, we will gladly replace any damaged or defective books at no cost to you. See our Shipping & Returns page for complete details.
Payment Methods We Do NOT Accept:
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Cash
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Checks or money orders
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Cryptocurrency
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Apple Pay, Google Pay, or other digital wallets (not currently supported)
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Amazon Pay
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Wire transfers
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Purchase orders (except for pre-approved wholesale/institutional orders)
Updates to This Policy
Connecting Bridges Publishing reserves the right to update these policies at any time. Changes will be posted on this page with an updated revision date. Continued use of our website and services following any changes indicates your acceptance of the updated policies.
Last Updated: January 2026
Questions?
If you have any questions about our store policies that aren't addressed here, please don't hesitate to reach out:
Email: publisher@connectingbridgespublishing.com
We're here to help make your experience with Connecting Bridges Publishing as smooth and enjoyable as possible.
Thank you for supporting independent publishing and helping us build bridges through storytelling!